Associate Director � Client Relationship

Location: Mumbai/Delhi
Experience: 10-15 years

Organisation Overview (Samhita.org)

Samhita-CGF is an impact catalyst that has been a leader in India’s CSR landscape for nearly 15 years. Over this time,
we have partnered with more than 250 funders and 500 impact organizations, co-creating solutions that are
measurable, scalable, and sustainable. Together, these efforts have improved the lives of over 17 million
Indians across 31 states and union territories. Through our initiatives, which are CSR and FCRA compliant, we
address key Sustainable Development Goals (SDGs), including SDG 1 (No Poverty), SDG 8 (Decent Work and Economic
Growth), SDG 10 (Reduced Inequalities), and SDG 17 (Partnerships for the Goals).

While we began as a CSR consultancy, aligning businesses with societal causes and ensuring investments went beyond compliance, we later transitioned into a strategic alliance builder, bringing together public, private, and philanthropic stakeholders to solve pressing societal challenges. We established and managed 5 alliances which are collectively impacting 7 million individuals from underserved communities, across financial inclusion, healthcare, livelihood, water and sanitation.

Our organization is a leading impact-driven enterprise delivering high-quality CSR programs, flagship social initiatives, and fund management projects that create meaningful change across communities. With annual revenue of INR 75 crores and direct impact on 300,000 participants, we are seeking a skilled relationship builder to strengthen our client partnerships and drive business growth.

Role Overview

We are seeking an experienced Associate Director – Client Relationship to lead our client engagement strategy, portfolio management, and revenue growth initiatives. The ideal candidate will build and nurture strong client relationships, drive revenue growth through strategic account management, and ensure high client satisfaction while aligning with our impact objectives.

Key Responsibilities

Client Relationship Management and Business Growth

Drive INR 30cr revenue through strategic account management with 95% client retention and 20% annual growth in key accounts
Develop and implement comprehensive account plans that convert annual CSR projects into higher-value flagship engagements
Establish executive-level relationships with client decision-makers through structured engagement calendars and quarterly business reviews
Identify and capitalize on cross-selling and upselling opportunities across the organization’s service portfolio

Client Satisfaction and Engagement

Maintain CSAT scores above 4/5 with 24-hour resolution of escalations and implementation of 7-day feedback loops
Move clients to higher-value engagement quadrants through strategic relationship mapping and value demonstration
Ensure 100% on-time delivery of client reports, certificates, and critical communications
Develop and showcase client success stories through case studies, award nominations, and industry recognition opportunities

Impact Communication and Alignment

Translate complex program impact metrics into compelling client-relevant narratives that demonstrate SROI
Secure clients buy-in for multi-intervention approaches by aligning organizational capabilities with client CSR objectives
Bridge communication between clients and implementation partners to ensure smooth program execution
Leverage participant impact data to strengthen client relationships and justify program continuity or expansion

Technology Adoption and Client Innovation

Drive 70%+ client adoption of technology dashboards and data platforms through personalized onboarding and value demonstration
Collect, prioritize, and champion client feedback to improve technology offerings and user experience
Showcase technology capabilities as competitive differentiators in client proposals and reviews
Co-develop innovative client engagement approaches that leverage data insights for program enhancement

Team Development and Knowledge Management

Mentor client managers through structured coaching, performance reviews, and skill development initiatives
Document and standardize best practices in client relationship management for organizational knowledge sharing
Create comprehensive case studies that capture both relationship strategies and business outcomes
Contribute to organizational capability building through training sessions and process improvements

Skills Required

10-15 years of experience with at least 5 years in client relationship management roles
Proven track record of managing and growing key accounts
Experience in the development sector, CSR, or related fields
Strong understanding of social impact programs and metrics
Excellent communication and presentation skills
Strategic thinking and problem-solving abilities
Experience in proposal development and client negotiations
Understanding of program delivery and impact measurement
Bachelor’s degree required; MBA or related advanced degree preferred
Work Location: Mumbai/Delhi

Why Samhita?

Make a big difference: Take, Own and implement.
Leadership: This is the perfect opportunity to go beyond traditional roles and lead cutting
edge innovative strategies. The candidate shall work alongside the brightest minds, in an environment that
fosters growth and creativity.
Impact: Working with Samhita will provide you with an opportunity to bring about a positive
change in the lives of millions.
Work Culture: Samhita has a team of young, hard-working, and dynamic individuals who strive
for excellence while maintaining a humble outlook. Our work has been strengthened and supported by
international and domestic donor agencies and foundations such as the USAID, Gates Foundation, Microsoft,
Google, Walmart Foundation, LinkedIn, S&P Global, Kotak Mahindra Bank, IndusInd Bank, Bajaj Finserv,
Accenture, Cummins, and many more.
Learning: Increase your problem-solving capabilities by delving into complex challenges.